Terms and Conditions
Privacy Policy
Our business
Through its website www.babylite.co.za, Gee Whiz Baby cc t/a as Babylite (CK 2006/069625/23) provides an online service for parents to hire baby accessory equipment for their holidays.
1. You and us
In this agreement “you” are the customer and “we” are Babylite.
2. The contract between us
| We agree to hire out the equipment to you subject to availability and as specified in a confirmatory email or letter that we shall send to you upon receipt of your order. | |
| You shall make payment by credit card or debit card, although we reserve the right to allow payment by other means at our discretion. | |
| Before your order can be accepted, we must receive from your bank or credit card company an authorisation of payment for the whole of the price for the equipment hire that you order (including any delivery charges) | |
| Once your credit or debit card has been authorised (or if we have accepted another means of payment) we shall confirm that your order has been accepted by sending you an email at the email address you have provided in your order form (or by sending you a fax/letter if your order is made by telephone). Our acceptance of your order brings into existence a legally binding contract between us. We shall then process the payment from your debit card or credit card account. We reserve the right to terminate our contract with you if we are refused authorisation for payment at any stage. |
3. Processing of Bookings
| Bookings made by you are subject to our confirming that the goods are available and receipt of your online payment. Once we have confirmed the availability of the goods, in particular the rental equipment you wish to hire and we have received your online payment, we will send you an e-mail confirming that your booking is accepted. No booking will be secured and confirmed until we have sent such an e-mail to you. If the rental equipment is not available, your money, or such pro rata portion thereof as relates to the rental equipment which is not available, will be refunded to you within seven days of the date upon which you submitted your booking to us. | |
| We reserve the right to refuse any booking. | |
| Our prices are subject to change without notice, but stand at the time submission of your booking. |
4. Price, deposit & delivery charge
| The price payable for the equipment that you order is as set out in our website. | |
| The delivery charge incurred is dependant on the delivery area selected on the site. | |
| Unless otherwise stated, all prices stated in the website are inclusive of any VAT payable. | |
| All prices on this website are quoted in South African Rands (ZAR). The currency converter is there for comparative purposes only. | |
| We accept credit card payments via the website and on request will supply our banking details should you wish to make payment via EFT or Direct Deposit. (please email us for these details) |
5. Right for you to cancel or amend your contract
| You may cancel your contract with us free of charge at any time up to 7 days before the start of the hire period, and receive a 100% refund. You may cancel your contract with us after this time and prior to delivery, although we reserve the right to charge a cancellation fee of up to 50% of the price payable. | |
| Please note that unless we agree otherwise you will not be entitled to cancel your contract with us once the hire period has begun with your agreement. | |
| You may amend your contract with us free of charge at any time up to forty-eight hours before the start of the hire period. You may amend your contract with us after this time, though we do reserve the right to charge an amendment fee of up to 50% of the price payable. | |
| To cancel your contract with us in accordance with these terms and conditions you must notify us in writing. Such notification may be given by fax, letter or email at this address (contact details). Such notification will only be valid once it has been received and read by us. | |
| To amend your contract with us you must notify us in writing as above, or by telephone. Any amendments to your contract with us must be agreed by us in writing. |
| All refunds will incur a R10.00 processing fee. This is to cover the bank charges and payment gateway costs that we are charged. |
6. Cancellation
| We reserve the right to cancel the contract between us at any time before delivery if: | ||
| we have insufficient stock to deliver the equipment you have ordered; | ||
| we do not deliver to your area; or | ||
| one or more of the items of equipment you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supp | ||
| Once you have been notified by us that we are cancelling your contract in accordance with the above terms and conditions, any sum debited to us on your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of the cancellation of the contract between us.
Once a rental reservation is made online and confirmed, the rental company strictly enforces a no-refund policy in the event of a cancellation. We kindly request all customers to make their booking decisions carefully, as the rental charges will be non-refundable regardless of the reason for cancellation. We encourage customers to review their reservations thoroughly before finalizing their booking to ensure a seamless and satisfying rental experience. |
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7. Delivery of equipment to you
| We shall deliver the equipment to the address you specify in your order. | |
| We shall make delivery at a mutually convenient time on or before the date the hire period starts. You are responsible for ensuring that an appropriate person is available at the delivery address to receive the goods. If no one is at the address when the delivery is attempted we shall retain the equipment. We shall leave notification of delivery and will telephone you to attempt to rearrange the delivery but in such instances we reserve the right to deliver late and to charge you for our additional delivery costs. | |
| We shall collect the equipment at the end of the hire period at a mutually convenient time. | |
| We aim to deliver to all addresses within the Johannesburg / Sandton, Cape Town and Durban metropolitan areas. However we reserve the right not to deliver outside this area and to charge additional delivery costs if we do decide to deliver outside this area. |
8. Your Responsibilities
| You shall have the following responsibilities: | ||
| to check the equipment upon delivery to ensure that it is not damaged, it is in good working order and it is fit for the purpose for which you intend to use it. If this is not the case you must notify us immediately and we shall endeavor to replace the equipment within 24 hours; should you not notify us of defective/dirty equipment within 24 hours of receiving it, you will not be eligible for a refund. | ||
| to carefully read the instructions that we shall supply with the equipment prior to its use and to follow the instructions at all times whilst using the equipment; | ||
| to take care of and ensure the safekeeping of the equipment; | ||
| to use the equipment in a safe and sensible manner and in accordance with both the purpose for which it was supplied and the manufacturers instructions. | ||
| To return the equipment to us on the date specified in your order. Any late returns will be charged at the daily rate for the product (s) (which can be found on our site) | ||
| Once you have been notified by us that we are cancelling your contract in accordance with the above terms and conditions, any sum debited to us on your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of the cancellation of the contract between us. | ||
9. Liability
| If the equipment we deliver is not what you ordered or is damaged or defective we shall have no liability to you unless you notify us in writing at the following email address or fax number (contact details) immediately upon the delivery of the equipment in question. | |
| If you leave your order at a car hire office for us to collect, Babylite will not be held responsible should the equipment go missing from said office. You will be liable for the replacement cost of the equipment in this event. Should any of the baby equipment you rent from Babylite be damaged, lost, stolen or misplaced while in your possession, you will be liable for the full replacement cost of the item (s). | |
| Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problems you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the equipment in question. | |
| Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under application local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. | |
| Babylite will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising from the use of our equipment. The use of our equipment is carried out at your own risk. |
10. Events beyond our control
We shall have no liability to you for any failure to deliver equipment you have ordered or any delay in doing so or for any damage or defect to equipment delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.
11. Property
All equipment supplied to you shall at all times remain the property of Babylite.
12. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
13. General
| The contract between us shall be governed by and interpreted in accordance with South African law and the South African courts shall have jurisdiction to resolve any disputes between us. | ||
| These terms and conditions, together with our current website prices, delivery details, contract details and privacy policy, set out the whole of our agreement relating to the supply of the equipment to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of ant good offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. | ||
| If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. | ||
14. Product description
| We try to be as accurate as possible in providing details and descriptions of the rental equipment for hire. The rental equipment hired by you will match the written description of the rental equipment on our website, however they may not necessarily match the photographs shown on our website. | ||
This privacy policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Babylite. If you have any requests concerning your personal information or any queries with regard to these practices please contact us. If you would like to see the information that we hold about you, and correct any inaccuracies, please contact us.
1. Information Collected
We collect personal information from visitors to this website through the use of online forms and every time you e-mail us your details. We also collect information about the transactions you undertake including details of payment cards used.
2. Use of personal information
We process personal information collected via this website for the purposes of:
| Dealing with your inquiries and requests | |
| Administering orders and accounts relating to our suppliers or customers | |
| Providing you with information about products and services | |
| Providing and personalising our services |
At all times where we use your information it will be remain secure.
3. Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com . We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.
Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, switching off cookies will restrict your use of our website.
4. Disclosures
We will only disclose personal information to our business partners, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf. At all times when we disclose your information it will remain secure.
We will never sell your data to anyone else for their marketing purposes unless you agree otherwise.
5. Other websites
Our website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
6. Access right
You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please contact us.
7. Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
8. Virtual Card Services
- Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
- Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- Virtual Card Services continually reviews and enhances its security in line with technological changes.